Potential Breach of Partners for Health Members’ Protected Health Information

Benefits Administration is committed to safeguarding our members’ health information, and takes any potential misuse of member health information very seriously. On August 26, 2024, BA learned about a potential breach of Partners for Health members’ protected health information caused by Change Healthcare in February 2024. Change Healthcare is not a vendor or contractor of BA, but processes health insurance claims for health care providers and facilities. Please review the Change Healthcare letter posted below to learn details of the security breach. If you have questions about this breach, please contact Change Healthcare directly at 1.866.262.5342.

Although Change Healthcare cannot confirm that your information was breached, it cannot confirm that it was not. BA encourages all members to take appropriate measures to prevent and detect any misuse of your information. As a safeguard, you may enroll, at no cost, in online credit monitoring and identity restoration services provided by IDX for two years. To enroll in these services, please visit www.changecybersupport.com and click the Enroll Now button to register online with IDX, or call Change Healthcare at 1.866.262.5342 and ask to enroll. You must enroll for the available services to go into effect, and the monitoring included in the membership must be activated to be effective. Please note credit monitoring services may not be available for individuals without established credit or an address in the United States or its territories and a valid Social Security number. Enrolling in this service will not affect your credit score. If you need assistance, IDX can help. We encourage you to take advantage of these protections and remain vigilant for potential fraud and identity theft incidents, including regularly reviewing and monitoring your credit reports and account statements.

Change Healthcare Letter English

Change Healthcare Letter Spanish