Hotline to Report Abuse or Neglect: 1-888-APS-TENN or 1-888-277-8366
Secure Website to Report Abuse or Neglect: https://reportadultabuse.dhs.tn.gov/
Office hours 8 a.m. to 4:30 p.m., Monday - Friday. After-hours calls are returned the next business day.
If this is an emergency after office hours, please call 9-1-1.
Please contact the fraud hotline, if you know or suspect someone fraudulently received or used any DHS service or program, including Families First, Food Stamps (SNAP), Medicaid, Child Care or Vocational Rehabilitation.
Human Services Fraud Hotline: 1-800-241-2629 or in the Nashville area: (615) 741-7445, or by clicking this form: REPORT SNAP (FOOD STAMPS) OR TANF (FAMILIES FIRST) FRAUD
To file an appeal call: (833) 772-TDHS (8347)
or fax: 1-866-355-6136
For information call: (833) 772-TDHS (8347)
This Division receives appeals and conducts fair hearings for applicants and clients who believe they did not receive the services and/or benefits from the Department of Human Services to which they are entitled.
Child Support Offices
Contact the local child support office in the county where you reside, if you are interested in learning more about the services available to you, completing an application for child support services, or if you have questions regarding your existing child support case.
Child Support Disbursement Unit: (615) 253-4394 (local) or 1-800-838-6911 (toll free)
Paternity/Voluntary Acknowledgement of Paternity Program: 1-800-457-2165 (toll free)
Tennessee Child Support Employer Line (615) 313-5516 (local) or 1-800-446-0814 (toll free)
Family Assistance Service Center: 1-866-311-4287
Calls are answered 8:00 a.m. to 3:00 p.m. Central Time, Monday thru Friday.
For out of state verifications, please visit TN Out of State Inquiry Form
Food Stamp Program: Electronic Benefit Transfer (EBT): 1-888-997-9444
Blind and Visually Impaired : 1-833-772-TDHS (8347)
Deaf and Hard of Hearing : 1-833-772-TDHS (8347)
Disability Determination Services : 1-800-342-1117
or TTY# 1-877-210-0008
or in Nashville area (615) 253-1510
Please call for the status of a pending disability claim.
Tennessee Technology Access Program : 1-833-772-TDHS (8347)
Vocational Rehabilitation Services : 1-833-772-TDHS (8347)
Child & Adult Care Complaint Hotline: 1-800-462-8261
For a parent/guardian receiving child care payment assistance, should you have a question, please contact the One DHS Contact Center at 1-833-772-TDHS (8347) or via the One DHS General Inquiry webform, by clicking here.
Child care providers should utilize the Child Care Fiscal Hotline for issues related to an EAV that has already been submitted and you have a question about the payment processing or a question about a note added to the EAV by Fiscal. That number is 1-800-362-8004.
For a parent/guardian requesting to transfer your child to a new provider, please submit information using the link here.
COMMISSIONER - Clarence H. Carter
DEPUTY COMMISSIONER - Whitney Page
DEPUTY COMMISSIONER, OPERATIONS - Melisa Hucks
DEPUTY COMMISSIONER, PROGRAMS & SERVICES - Cherrell Campbell-Street
DEPUTY COMMISSIONER/GENERAL COUNSEL, OFFICE OF GENERAL COUNSEL - Krisann Hodges
INSPECTOR GENERAL - Todd McKinney
ASSISTANT COMMISSIONER, PUBLIC INFORMATION AND LEGISLATIVE OFFICE - Callon Schmid
ASSISTANT COMMISSIONER, PEOPLE OPERATIONS - Dana Braxton
ASSISTANT COMMISSIONER, APPEALS & HEARINGS - Mary-Glenn Hartup
ASSISTANT COMMISSIONER, FAMILY ASSISTANCE & CHILD SUPPORT - Charles Bryson
ASSISTANT COMMISSIONER, QUALITY IMPROVEMENT & STRATEGIC SOLUTIONS - Gary Wilson
ASSISTANT COMMISSIONER, CHILD CARE & COMMUNITY SERVICES - Jude White
ASSISTANT COMMISSIONER, REHABILITATION SERVICES - Kevin Wright