TBI Employee COVID-19 Resources



On this page, TBI employees can find resources and information related to the agency's response to the COVID-19 pandemic. This page will be updated as more information becomes available.

Thank you for your continued dedication to excellence during this challenging season.

General Announcements

  • Looking for a new personal computer? Be sure to check deals through Dell, which is a state technology partner.
  • FEMA has launched a rumor control website with correct, key information to address rumors and misinformation on many COVID-19 related topics, such as false information about the National Guard deploying for a two-week national lockdown. Click here to read more!
  • In accordance with the state’s COVID-19 guidance, the majority of Benefits Administration’s staff is working remotely and will not be conducting any in-person retirement counseling sessions for now. If you have questions about retirement, please call the service center at 1 (800) 253-9981 and press Option 2 to speak to a retirement representative.


Emotional Intelligence is one of the top predictors of professional and personal success in today’s chaotic COVID 19 workplace. Aristotle put it this way – “Anyone can become angry- that is easy.  But to be angry with the right person to the right degree, at the right time, for the right purpose and in the right way – this is not easy.”

Emotional Intelligence (EQ) is a lot more than understanding anger it is all about applying the 5 Pillars of Emotional Intelligence.

i. Self-Awareness

ii. Self-Management

iii. Motivation

iv. Empathy

v. Social Skills

These sessions will be held two weeks apart for two important reasons:

1. The participants will be asked to focus on the personal application of the content between the two sessions, to prepare for the team and organizational applications in session 2.

2. Anyone who misses the first event will have time to listen to the recording before the second session.

Session 1: May 6th from 10:30 – Noon Central:

Introduction to Emotional Intelligence– Will teach you what the 5 pillars of Emotional Intelligence me and how you grow them. 

a. Overview of the 5 Pillars of Emotional Intelligence

b. Understand how the 5 pillars affect individual and team, performance, relationships, and interactions with others.

c. Learn how to increase their EQ (Emotional Quotient) in all 5 pillars

Registration URL: https://zoom.us/meeting/register/tJwtdeGvrjguHdMiYd0TmPqhv6JA7av3fNne

Session 2: May 20th from 10:30 – Noon Central.

Applying Emotional Intelligence – How to utilize your Emotional Intelligence effectively with others.

a. How to leverage each pillar for greater individual and team effectiveness, performance, and improve overall teamwork?

b. How to grow your Personal EQ (Emotional Quotient)?

Registration URL: https://zoom.us/meeting/register/tJUvdO6sqzoiE9BOFa_EN5fXQsA2agxKgEJ8

Here are the webinar recordings from previous trainings:

Difficult Conversations: https://zoom.us/rec/play/tMZ5I-CqrW03EtXDsASDV_MqW9W-Lf2s1SEbr_Nfyh22W3lSOwH3YbBEZ-G9Eew3FEMuHrHR_abQNIsX  

Working Remote with Excellence: https://www.youtube.com/watch?v=5M2n8J5hly8

Leading Remote Teams with Excellence: https://www.youtube.com/watch?v=Ax633-3Y3wo

While people may be impacted in different ways, there are support resources available to you. Your Here4TN EAP offers several coping and crisis resources for you.

  • Simply log on Here4TN.com. Once there, look for the COVID-19 spotlight to access helpful information, including webinars on dealing with stress and traumatic events. If you are asked for a company code, use: Here4TN.
  • The EAP provides you with someone to talk to about your feelings, concerns and questions. Services are confidential in accordance with the law, and up to five no-cost counseling sessions are also available.
  • Here4TN’s virtual options allow you to seek confidential care without leaving home.

Call Here4TN at 1 (855) Here4TN (855-437-3486) or visit Here4TN.com for support. Eligible employees, members, and dependents can utilize EAP services and resources.

Here are some additional EAP and Behavioral Health resources:

Virtual visits are available for EAP and Behavioral Health.

  • Schedule a visit with a psychiatrist or therapist using secure video-conferencing

Talkspace online therapy is available for all members with behavioral health benefits.

  • Download the Talkspace app on your mobile device or computer
  • Communicate safely and securely with a therapist from your phone or desktop
  • Message a licensed therapist 24/7 – includes text, audio or video messages within the secure app

Sanvello is an on-demand app for stress, anxiety, and depression.

  • Connect with powerful tools that are there for you right as symptoms come up
  • Stay engaged each day for benefits you can feel.
  • Sanvello is compatible with iOS and Android operating systems. Members may have a better experience if they download the Sanvello app.

Optum has a team of experts closely monitoring COVID-19. As with any public health issue, we are working with and following all guidance and protocols issued by the U.S. Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid Services (CMS), Food and Drug Administration (FDA), and state and local public health departments in supporting your needs.

EAP Eligibility
State and Higher Education Employees: EAP services are available to all benefits-eligible employees and their eligible family members, even if they are not enrolled in medical insurance.

Note: The five EAP visits per year, per issue, are per individual. Members are ineligible for EAP visits while they are currently receiving Behavioral Health services.


Time Coding In Edison

For those employees who are working from home during this period, the time reporting code (TRC) that will be used is RGAWS.  

If you do not have TBI-assigned equipment and need to access email remotely, please go to https://Office.com to log into your Office 365 account (using your DH# @tn.gov and the password you use to log into the TBI network) and open Outlook (see attached instructions).

DOWNLOAD: Accessing Office 365

If you have TBI-assigned equipment and need a reminder on how to use the VPN with Two-Factor Authentication to access TBI resources, please see the following instructions. Follow Step 1 if you haven’t registered your cell phone for two-factor authentication and follow Step 2 to use the VPN to connect to the TBI network.

DOWNLOAD: VPN Two-Factor Authentication Instructions

If you need an easy solution to scan documents or other items on your mobile device as a PDF, please see the following instructions for Office Lens.

DOWNLOAD: Office Lens Installation Instructions

If you need any assistance, please contact the Service Desk at (615) 744-HELP.

Instead of contacting individual Service Desk employees for assistance, those in West and Middle Tennessee should contact the Service Desk's main line at (615) 744-4357 so anyone team can assist.

Employees in East or Upper East Tennessee should reach out to Josh Schwartz at (865) 549-7842.

If for some reason a Service Desk team member is not able to get with you immediately, leave a message and the call will soon be returned. You can also reach the team at TBI.ServiceDesk@tn.gov. 

As a reminder, the Service Desk offers 24/7 on-call support, so if you need assistance after hours, please feel free to reach out!